Refund Policy

Refunds on your initial subscription purchase may be requested within 14 days of the first payment if the product does not function as described, or if you experience a significant technical issue that we are unable to resolve. This 14-day window applies to the first payment only. Recurring subscription renewals are covered separately under the Automatic renewal section below.

You may cancel your SheetJoin subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation, your subscription will remain active until the end of the current billing period. No partial or pro-rated refunds are issued for unused days remaining in a billing period, unless required by Australian Consumer Law.

Subscriptions renew automatically at the start of each billing period. If you did not intend to renew, please contact us at [email protected] within 7 days of the renewal charge. We will review renewal refund requests on a case-by-case basis. Refunds for automatic renewals are not guaranteed unless required by Australian Consumer Law.

Contact us at [email protected] with your account email, the date of the charge, and the reason for your request. We will respond within 3 business days.

Approved refunds will be returned to the original payment method via Stripe within 7–14 business days, depending on your bank or card issuer.

Nothing in this policy limits your rights under the Australian Consumer Law. You may be entitled to a remedy if a product or service fails to meet a consumer guarantee.