Refund Policy

You may request a full refund within 14 days of your first subscription payment, for any reason — you do not need to tell us why. This window applies to the first payment on an account only; recurring renewals are covered separately under the Automatic renewal section below.

We may decline a refund where an account shows clear signs of abuse — for example, consuming a substantial share of the plan's monthly quota and then requesting a refund, or creating repeat sign-ups to claim the refund more than once. Nothing in this section limits your rights under the Australian Consumer Law.

You may cancel your Arouki Sheets subscription at any time through your account settings or by contacting us at [email protected]. Upon cancellation, your subscription will remain active until the end of the current billing period. No partial or pro-rated refunds are issued for unused days remaining in a billing period, unless required by Australian Consumer Law.

Subscriptions renew automatically at the start of each billing period. If you did not intend to renew, please contact us at [email protected] within 7 days of the renewal charge. We will review renewal refund requests on a case-by-case basis. Refunds for automatic renewals are not guaranteed unless required by Australian Consumer Law.

Contact us at [email protected] with your account email, the date of the charge, and the reason for your request. We will respond within 3 business days.

Approved refunds will be returned to the original payment method via Stripe within 7–14 business days, depending on your bank or card issuer.

Nothing in this policy limits your rights under the Australian Consumer Law. You may be entitled to a remedy if a product or service fails to meet a consumer guarantee.